Castañer admits the return of its products within a maximum period of 30 calendar days from the date of purchase.
We remind you that if the product has not been purchased directly on the Castañer website, you must go to the store where you bought it.
To request the return of a product, you must access the return portal: https://returns.reveni.io/castaner
You will need to enter the order number (CASTANER00XXXXX) and the email used to make the purchase, and follow the steps indicated on the platform.
There are two ways to make a return. Depending on the country from which you process the return, the shipping companies available may be different.
1. FROM CONSIGNEE'S ADDRESS (DHL EXPRESS OR GLS)
- Pack the products using the original box or similar. Remember to remove any old labels.
- Once you select this return method in the portal, follow the instructions to proceed with the return process. Instructions may vary depending on the chosen shipping company.
- Give the package to the carrier on the requested day for pickup.
2. POINT OF CONVENIENCE (DHL EXPRESS, GLS OR INPOST)
- Pack the products using the original box or similar. Remember to remove any old labels.
- Once you select this return method in the portal, follow the instructions to proceed with the return process. Instructions may vary depending on the country and the chosen shipping company.
- Approach any point of convenience and drop off the package. Find the nearest point on the following links:
- DHL Express: https://locator.dhl.com
- GLS: https://gls-group.com/GROUP/en/depot-parcelshop-search
- InPost:
- France: https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi
- Italy: https://inpost.it/trova-un-locker
*No returns are accepted for purchases made on castaner.com at the Paris and Rome Castañer shops.
It is necessary to include the completed return document in the returns box. We cannot accept returns without documentation.
Upon receiving of the returned item, we will validate and refund the item within 7 working days. The time it takes for the refund to become effective depends on the payment method used.