Castañer admits the return of its products within a maximum period of 30 calendar days from the date of purchase.
We remind you that if the product has not been purchased directly on the Castañer website, you must go to the store where you bought it.
To request the return of a product, you must access the return portal: https://returns.reveni.io/castaner
You will need to enter the order number (CASTANER00XXXXX) and the email used to make the purchase, or the postal code, and then follow the steps indicated on the platform.
You have two options to return a product: home pickup or drop-off at a convenience point (DHL Express or FedEx).
It is necessary to include the completed return document in the returns box. We cannot accept returns without documentation.
Upon receiving of the returned item, we will validate and refund the item within 7 working days. The time it takes for the refund to become effective depends on the payment method used.
In case the customer returns products, Castañer will not be responsible for or refund the duties, taxes, or customs charges previously paid. These amounts are not included in the purchase price of the products paid to the seller and, therefore, are not subject to refund.