You can currently buy from castaner.com online from the following countries:
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EUROPE:
Spain (excluding the Canary Islands, Ceuta and Melilla), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden. - UNITED STATES*
You will find all our official websites in the following article: Castañer official websites
*For orders destined for the United States exceeding 800 USD, the customs service may require a formal entry of goods. In such cases, they might request additional documentation, such as your Social Security Number (SSN) or Employer Identification Number (EIN), along with the relevant supporting documents.
DELIVERY METHODS
Home delivery
If you opt for this method, ensure you enter the full delivery address and verify the details to avoid any any issues with the courier.
Delivery times vary depending on the chosen method (express or standard). For more information, please refer to the following article: Shipping times
Store Pickup
When you select this method, a list of available stores will be displayed for you to choose the most convenient one.
The usual delivery time is 2 to 4 business days. We will send you a notification when your order is ready for pickup.
You will have a period of 9 to 10 days to collect it following the instructions in the notification.
Delivery to a GLS collection point
If you choose this method, you will need to enter your country, town and postcode at checkout. A map will display the available collection points for you to select the most convenient one. You can then proceed to checkout and finalise your order.
We will send you an email with the tracking number when your order is ready to be dispatched, allowing you to track its status at all times. For more information on GLS delivery times, please refer to the following article: Shipping times
When your package arrives at the GLS collection point, you will receive a notification. You will have 7 calendar days to collect it by following the instructions in the notification.
DELIVERY TIME
The estimated delivery time from the departure of our logistic warehouse is:
- Spain: 1 to 2 working days
- UE countries: 1 to 10 working days, depending on the chosen shipping method (standard/express). For further details, see the following article: Shipping times
- United States of America: 1 to 4 working days
Deliveries will be made throughout the day, without time preference. No deliveries will be made on Saturdays, Sundays and holidays. They will be made on the next business day.
Castañer may extend delivery times in periods of sales and high season or when an irregularity is detected in the order. The delivery time will never exceed 30 days from the date of order confirmation.
SHIPPING COSTS
At Castañer, you can choose between two different shipping methods:
- Express
- Standard
Depending on the chosen method, shipping costs may or may not apply.
For further details, see the following article: Shipping costs
U.S. customers will need to pay the applicable fees calculated during the purchase process, independently of the product price.
Rates are subject to occasional promotions. Castañer reserves the right to modify these amounts and conditions.
DELIVERY INCIDENTS
We will deliver your products to the address you have indicated in the purchase procedure. If an error in the address is detected, the customer service department will contact you as soon as possible.
Shipping addresses must be physical locations accessible to courier companies. We cannot deliver to collection points or post offices.
If at the time of delivery of the products there is no one at home, the courier company will make up to 3 attempts. If your shipment is not delivered after these attempts, your order will be returned to castañer and you will need to contact the customer service department to arrange delivery.
If you wish to change the delivery address after purchasing the product, please contact the customer service department using this form, indicating the order number and the correct delivery address.
At the time of delivery, you must confirm receipt of your order with the courier company.