When you purchase from our online shop castaner.com, you can choose from three different delivery methods, which may vary based on your location.
1. Home delivery
If you opt for this method, ensure you enter the full delivery address and verify the details to avoid any any issues with the courier.
Delivery times vary depending on the chosen method (express or standard). For more information, please refer to the following article: Shipping times
2. Store Pickup
When you select this method, a list of available stores will be displayed for you to choose the most convenient one.
The usual delivery time is 2 to 4 business days. We will send you a notification when your order is ready for pickup.
You will have a period of 9 to 10 days to collect it following the instructions in the notification.
3. Delivery to a GLS collection point
If you choose this method, you will need to enter your country, town and postcode at checkout. A map will display the available collection points for you to select the most convenient one. You can then proceed to checkout and finalise your order.
We will send you an email with the tracking number when your order is ready to be dispatched, allowing you to track its status at all times. For more information on GLS delivery times, please refer to the following article: Shipping times
When your package arrives at the GLS collection point, you will receive a notification. You will have 7 calendar days to collect it by following the instructions in the notification.